Frequently Asked Questions

Questions can be answered by contacting us at 734-741-9401 or emailing us at kellyt.footprints@gmail.com

Can a shoe bought at another store be returned to Footprints, even if it’s the same brand? No, we are an independent retailer and receive no reimbursement for product from other separate retailer.

Can a shoe be returned? Yes, in-store purchases can be returned within 14 days unworn, including box in original sale form. Webstore purchases are 30 days unworn, with original box.

Can shoes be repaired by Footprints? We do not fix shoes, however depending on the type of shoe foot bed, and sole we have several partners who we team up with who are happy to fix shoes and resole, i.e Birkenstock etc.

Can shoes be stretched or altered to better fit foot? Yes absolutely, we offer a number of years of experience in stretching shoes and fit forming practices in store free of charge.